The co-planning approach changes results. Although not yet very popular, it is growing. There is a spurious version that may be defined as “open” to users, which are the central subjects for the final objective. In our project they were the disabled. Spurious means just that: there is a research team working on the tools to offer. Members are sensitive towards users so they summon them in order to test their proposals. In this way acceptable results may be obtained, but the team lacks one important factor which can multiply the overall effectiveness: the empathy which can emerge from constant attendance, since the very beginning, a kind of empathy generating technical quality of the end product. For a simple reason: the disabled only tell part of their thoughts and emot...